Privacy Policy

1. Introduction

Welcome to English with Toby. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and share your information when you use our Telegram bot (@TalkToToby_bot) and website.

2. Information We Collect

Because our service operates primarily through Telegram, we collect the following data:

• Telegram Profile Data: Your Telegram User ID, username, and first/last name to identify your account and maintain your learning progress.
• Chat and Audio Data: Messages, voice notes, and text you send to Toby. This is required to provide real-time grammar fixes, OET/IELTS preparation, and conversational feedback via AI.
• Payment Information: We do not collect credit card details. Payments are processed securely via Telegram Stars. We only retain the transaction status linked to your User ID to grant premium access.

3. How We Use Your Information

We use the collected data specifically to:

• Provide personalized English tutoring and educational feedback.
• Process language inputs through our underlying AI models to generate accurate responses.
• Manage your subscription tiers (Starter vs. Pro Prep).
• Improve the bot’s accuracy and conversational flow.

4. Third-Party Sharing

To provide AI-powered tutoring, your chat inputs are processed using secure third-party Large Language Models (LLMs). These inputs are strictly used for generating immediate educational responses and are not used by third parties to train their public models. We do not sell, rent, or trade your personal information to outside parties.

5. Data Retention and Deletion

We retain your learning history to maintain conversational context. You have the right to request the deletion of your data at any time. You can clear your history by using the appropriate command within the Telegram bot or by contacting our support team.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at our contact page.